Service Coordinator - Robert Half

Description This is an onsite position. Robert Half is currently searching for an articulate, highly-skilled Customer Service Coordinator Representative, based in Kent, Washington, in the industrial equipment service, repair, and installation industry. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position is based in a dynamic and fast-paced environment. If you love research, are talented at multitasking, and have exceptional organizational skills, then this may be the job for you! We are confident this will be a great opportunity. We seek someone with the skills and abilities to succeed in this challenging career. If you're looking for a long-term contract / contract to hire possibilities, this Customer Service Coordinator Representative opportunity could be for you! Responsibilities: - Prepare and maintain work order records for service, repair, and operations using company Enterprise Resource Planning (ERP) programs and processes. - Coordinate the scheduling of all service, repair, and equipment installation jobs to meet customer requirements. This includes scheduling assigned branch service technicians. - Work in coordination and consultation with Technician Team Leaders and Service Manager to maximize customer satisfaction and technician efficiency. - Order all parts and locally supplied materials required for product installation and service/repair jobs. Maintain inventory levels for materials and parts in stock following guidelines established by the Service Manager. - Provide excellent customer service, resolving internal and external inquiries and issues. - Utilize project coordination skills to organize and manage multiple tasks for one project. - Use Salesforce and Oracle Service Max systems to assist in project coordination and customer service tasks. - Conduct order entry tasks as part of the project coordination duties. - Use MS Office and Excel Formulas to assist in project scheduling and planning. - Assist customers and resolve customer service issues as part of the customer service representative duties. + - Coordinate logistics related to construction projects and industrial properties. Requirements - Proficiency in coordinating logistics and managing construction projects. - Experience with industrial properties is highly desirable. - Strong skills in MS Office, especially Excel, and familiarity with Oracle ERP. - Prior experience in project coordination and scheduling. - Proficient in Salesforce administration. - Ability to assist customers and resolve customer service issues effectively. - Excellent planning and organizational skills. - Demonstrated ability to provide exceptional customer service. - Ability to handle multiple tasks simultaneously and meet deadlines. - Excellent verbal and written communication skills. - Strong problem-solving skills and ability to make decisions under pressure. - Ability to work effectively in a team environment. - Willingness to learn and adapt to new technologies and processes. - High level of professionalism and integrity. - Flexibility to work in different shifts if required. - Education in a relevant field is desirable. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .