Service Coordinator - National Vision

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

We are hiring for a Servcie Coordinator  to join our growing team!

This position is responsible for ensuring the stores Annual Maintenance service is coordinated and completed in a timely manner. This position ensures all issues are resolved and all information is accurate in the store inventory system.

What Would You Do? The Specifics.

• Annually prepares the master tracking document for the annual maintenance service.
• Ensure vendors are secured for each state/territory and coordinates the needs of the stores with the vendors.
• Prepares each purchase order for the vendors, and assigns and tracks time frames for the vendor’s service calls to the stores.
• Communicates with the store and District Managers once the schedules are set.
• Arranges the timing of the documentation (equipment inventory) going to the stores 3-4 weeks prior to the vendor's arrival and processes the documentation returning from the vendor after the annual maintenance is complete.
• Coordinates any needs that our In-House Techs can assist with to resolve store equipment issues.
• Facilitates arrival of parts that are needed prior to the vendor's arrival and issues equipment return forms or disposals if necessary.
• Processes various reports: Annual Maintenance reports, AMA Tracking (Asset Management Account).
• Assists with physical inventory preparation and processes.
• Researches various issues as it pertains to the equipment, serial numbers, service and invoicing.
• Updates the store inventory system as needed from the results of the Annual Maintenance ensuring accuracy at all times.
• Processes portals to assist the Store Coordinators and other administrative functions.

Work Experience

• 2-4 years customer service, administrative, purchasing & inventory experience
•  Problem Solving: Able to identify alternative solutions to a problem and select the best option.
• Troubleshooting: Able to adopt a systematic approach towards identifying and then solving a problem.

• Interpersonal Skills: Able to interpret concerns and is able to work with a wide range of associates, teams, supervisors, and senior managers.
• Project Management experience.
• Optical Industry knowledge helpful.

Education

• High School Diploma or equivalent. (Required) 
• Two years of college or equivalent experience. (Preferred)

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We value and respect the unique and individual differences that everyone brings. We embrace all differences in matters of diversity, equity, and inclusion to create a place where people want to come, stay, and do their best work.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.