Service Coordinator - Raymond Storage Concepts

Service Coordinator

Raymond Storage Concepts (RSCI) is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville. 

For additional information on Raymond Storage Concepts, please visit www.raymondsci.com.

Position Overview

Under the guidance of the Branch Service Manager, the Service Coordinator acts as an extension of our field service operations. This position is responsible for processing of work orders for all customers for the branch location and entry of applicable data in operating systems to ensure timely and accurate customer invoicing of the work of our field service technicians.

Key Responsibilities (including, but not limited to)

• Receiving and answering calls from customers for breakdown calls or service requests. Evaluating and prioritizing for appropriate technician and time slot, utilizing GPS and other resources
• Keeping customers informed of current service call status in accordance with procedures.
• Review completed work orders for each division of the branch regularly throughout the day. 
• Monitor and manage WIP (Work in Progress) by updating work order notes and utilizing appropriate status codes.
• Invoice work orders and close in business system (EBS).
• Close and invoice scheduled maintenance work orders, and update SM Masters.
• Verify that all work order information is accurate and work with Service Technicians to resolve any discrepancies.
• Coordinate parts management with the Parts Department.
• Act as a liaison between other departments within the organization.
• Assist in closing SAP customer work orders and support other service functions as needed.

Qualifications

• Minimum of two (2) or more years of working experience in Customer Service or Administrative Support
• Strong customer service focus and communication skills
• Advanced data entry skills are required.
• Exceptional time management and organizational skills
• High proficiency in Microsoft Office programs (Word, Excel, Outlook, etc.)
• Ability to multitask (including use of two monitors & multiple programs to facilitate data transfer).
• Internet navigation skills
• Strong attention to details
• Ability to work effectively both as part a team and independently in a fast-paced environment.

Benefits

• Competitive benefit package including medical, dental, vision, life & disability
• Company Paid Short-term disability insurance
• 401k retirement plan with company match
• Employee Discount Program
• Volunteer Time Off
• Paid Time Off
• Referral Bonus
• Fun, competitive & team-oriented company culture

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