Service Coordinator - PGT Innovations

NewSouth Window is looking for a Service Coordinator to join our team. The Service Coordinator is responsible maintaining excellent customer service and ensuring daily processes are completed. The daily processes will include, but are not limited to, ordering service product/parts, assisting customers with service product updates, scheduling of service technicians and communicating daily with customers to ensure timely process and superior customer service .

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

NewSouth Window is looking for a Service Coordinator to join our team. The Service Coordinator is responsible maintaining excellent customer service and ensuring daily processes are completed. The daily processes will include, but are not limited to, ordering service product/parts, assisting customers with service product updates, scheduling of service technicians and communicating daily with customers to ensure timely process and superior customer service . This is a full-time position, Monday - Friday. 

We are looking for a Team Player who has excellent customer service skills and can multitask. Window/doors experience preferred but not required. 

We are a Drug-Free Environment and conduct a background check. 

We offer full benefits and 401k. 

• Tracks measure flow and completions
• Communicates with production department on orders and service issues with products
• Track flow of jobs and service calls
• Orders all service product and parts for all vendors & tracks delivery timing
• Communicates with challenging customers and stays aligned with management
• Keeps up on aged jobs in manufacturing

SUPERVISORY RESPONSIBILITIES

N/A

PHYSICAL DEMANDS / WORK ENVIRONMENT   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

TRAVEL REQUIREMENTS

Ability to travel occasionally domestically.