Service Coordinator - Lincoln Electric

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding ExpertTM for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Shelby - Shelby Township, MI, United States (US)
Employment Status: Salary Full-Time
Function: Customer Experience
Req ID: 25192

Service Coordinator

Duties and Responsibilities:

• Works on selling service opportunities to customers for equipment that is in use at their facilities.
• Works with customers to make sure that they have all spare parts needed and on hand for their equipment.
• Works with customers to sell health assessment opportunities.
• Organizes and plans all resource needs on all health assessment trips.
• Responsible for completion of all health assessment documents and reviewing with customers.
• Responsible for putting together a quote for all health assessment items to share with customer.
• Responsible for planning service requests for customer that call requesting service.
• Responsible for on time initiation of invoicing on all sold service jobs.
• Works with customers to sell training opportunities
• Organizes and plans sold training opportunities.
• Works with sales department to put in spare parts and health assessment opportunities in the quotes.
• Assist PM’s with putting together installation plans on projects as needed.
• Assist PM’s with getting installation quotes for projects. Coordinate outside installation/service resources, negotiate rates and schedule as required.
• Assisting in the quoting process for service/installation.
• Responsible for Equipment Installation /Kits – Lineup/ Buyoff list prior to ship / Assist on Installations when required / Follow up with the appropriate Engineering Department on Field Changes / Assist with daily customer requests.
• Participate in meetings as required with the project manager and department supervisors to line-up installation plans and review all open-issues prior to shipment.
• Assist on local service calls and installations as required.
• Supervise installation, de-bug, and buyoff activities at customer locations when required.
• Works with site manager to assure proper flow of daily activities at customer locations.
• Back up to service manager for hot line calls and vacations.

Prerequisites:

Educational: High School Diploma required.

Two-year business degree preferred.

Training: Must be computer literate and proficient in Microsoft Office. Must be proficient in using

Epicor within 2 months of having this position.

Experience: Minimum of 10 years of manufacturing management or sales experience in an automation

environment.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.