Service Coordinator - Assured Partners

Overview

Keenan has an exciting career opportunity for a Service Coordinator in our Employee Benefits TPA (EBTPA) Department. In this role, you will work closely with Client Service Managers to deliver exceptional customer service support to our EBTPA clients. You will also interact with vendors, providers, and members, providing information in response to inquiries about products or services and resolving benefits-related issues.

Keenan, an Accretive company, is an insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and California school districts. Keenan specializes in providing consulting services in the areas of: employee benefits, workers' compensation, loss control, financial, and property & liability.

What You'll Do

• Assist with daily account activities by providing administrative support to Client Service Management team. Prepare required reports.
• Develop excellent communications skills with clients, vendors, and other internal Keenan staff.
• Attend daily, weekly, or monthly client service calls and take notes on activities/deliverable status changes.
• Follow-up and track deliverables from client service calls.
• Manage/assist to resolve eligibility and claims issues with vendors; provide follow-up to clients.
• Maintain an elevated level of professionalism and relationships as liaison between the EBTPA and the customers.
• Attend client meetings or employer sponsored benefits fair in or out of state. Some travel may be necessary.
• Assist with employee, member and staff materials and communications.
• Assist in identifying, proposing, and implementing innovative programs/initiatives.
• All other duties as assigned.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary.   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.   
• Pet benefits & discounts.    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.

Compensation:

The target salary range for this position is $55,000.00 to $65,000.00 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Hybrid work environment flexibilit

What You'll Need

• Minimum of two (2) years’ group insurance experience required with claims, eligibility and enrollment procedures.
• High School Diploma (or equivalent) required. College degree preferred.
• Tech savvy; ability to navigate multiple systems including Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Teams).
• Excellent communication and organizational skills; ability to multitask.
• Must represent Keenan EBTPA with the highest level of professionalism, exhibit positive customer service attitude and possess excellent communication and organizational skills.

Grow, with us

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.  We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!