Service Customer Care Rep at Crown Equipment Corporation
Hicksville, NY
About the Job
Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries
Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Responsibilities:
Process incoming calls from both Crown customers and Service Technicians
Dispatch technicians
Enter technician payroll hours
Process parts and service billing
Create daily work orders
Maintain records and files
Assist other departments as needed
Qualifications:
High school diploma or equivalent
Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus
Ability to multitask
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States
This is not a position for which sponsorship will be provided
Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees
Current benefits being offered include:
Competitive Wages
The anticipated starting pay range for the position is $23 to $25 but is commensurate with skills and related experience,
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
Health Savings Accounts and Flexible Spending Accounts,
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan
You are always 100% vested in the company matching contributions
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
Paid Parental Leave,
9 Paid Holidays,
Paid Vacation accrued at a rate based on length of service and position,
Birthday Pay for Non-Exempt employees,
Tuition Reimbursement up to $5,250 per calendar year,
and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries
Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Responsibilities:
Process incoming calls from both Crown customers and Service Technicians
Dispatch technicians
Enter technician payroll hours
Process parts and service billing
Create daily work orders
Maintain records and files
Assist other departments as needed
Qualifications:
High school diploma or equivalent
Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus
Ability to multitask
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States
This is not a position for which sponsorship will be provided
Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees
Current benefits being offered include:
Competitive Wages
The anticipated starting pay range for the position is $23 to $25 but is commensurate with skills and related experience,
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
Health Savings Accounts and Flexible Spending Accounts,
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan
You are always 100% vested in the company matching contributions
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
Paid Parental Leave,
9 Paid Holidays,
Paid Vacation accrued at a rate based on length of service and position,
Birthday Pay for Non-Exempt employees,
Tuition Reimbursement up to $5,250 per calendar year,
and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
