Service Delivery Manager - Seattle, WA - Georgia IT Inc.
Seattle, WA
About the Job
Job Title :Service Delivery Manager
Location : Seattle, WA
Position Type :Contract to hire
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
8+ Years of experience in IT Consulting Services and background in leading Managed Services engagements
Location : Seattle, WA
Position Type :Contract to hire
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
- Job Description:
8+ Years of experience in IT Consulting Services and background in leading Managed Services engagements
- Strong stakeholder management external and internal including Exec levels
- 5+ years' experience in program managing large cross functional and globally diverse teams
- Strong in Business program management and client engagement
- Experience in Data Management of programs is a key differentiator
- Excellent communication and presentation skills
- Technical background in Microsoft technologies and understanding / implementation of Digital Transformation Trends
- Manage Data engagements and act as the regional POC. Provide day to day operational oversight and leadership to assigned program(s)
- Experience in support is highly desired.
- Participate in problem solving, root cause analysis and any response function towards continual service improvements
- Collaborate with internal and external teams to deliver solutions with in agreed timelines with quality output
- Understand customer business and partner with stakeholders to optimize / transform the business
- Develop strategies for customer management and improving satisfaction.
- Ensure that the teams are aligned globally and partner with leaders / peers in other geographies
- Ensure cross training and upskilling of team members
- Guide team for designing better and robust reporting mechanisms through dashboards
- Ensure adherence to privacy and security policies agreed with the client
- Track, Monitor and improve contractual SLAs and KPIs
- Design improvement and remediation plans in consultation with enabling teams
- Ensure optimized staffing levels are maintained for the successful execution of the program
- Participate in governance and business reviews
Source : Georgia IT Inc.