Service Department Call Center Representative - Jerry Durant Auto Group

Jerry Durant Auto Group in Weatherford, TX, also serving Abilene, TX and Fort Worth, TX is proud to be an automotive leader in our area. Since opening our doors, Jerry Durant Auto Group has kept a firm commitment to our customers. Customer satisfaction is our highest priority, and our staff is fully committed to achieving this goal in every aspect of our business.

Call Center Service Representative

Our company has an outstanding opportunity for a results-focused, highly driven and experienced Call Center Service Representative.  The Call Center Service Representative will utilize superb communication skills and professionalism to perform follow-up calls and receive inbound service calls for dealership clients.

Job Responsibilities

• Receives inbound client calls for service related issues
• Facilitates specific appointments for the service advisors
• Dispatches Roadside Assistance/Tow Service
• Performs outbound service campaign calls
• Follows detailed scripts for inbound/outbound calling
• Confirms all scheduled appointments Follows up on 100% of “no show” client appointments
• Maintains defined service levels
• Attends weekly department meetings

EDUCATION and/or EXPERIENCE

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)

Operator's Driver's License (must be insurable), Sales License where required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee has frequent computer use. The employee is occasionally required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time and holiday pay, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Please fill out the application attached to explore this career opportunity!