Service Designer - Checkr
San Francisco, CA
About the Job
About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr has been recognized as one of BuiltIn's 2023 Best Places to Work in the US and is a Y Combinator 2023 Breakthrough Company.
About the team/role
As a Service Designer on our Operations team, you will play a crucial role in revolutionizing our customer support strategy by leading the design and implementation of intuitive, user-centered solutions. Our mission will be to enhance the user experience, drive efficiency, and contribute to our company’s goals of increasing overall customer satisfaction. This role requires a highly skilled individual capable of bringing innovative design thinking to complex service challenges.
What you’ll do
- Lead the design and continuous improvement of self-service platforms to ensure they are intuitive, user friendly, and provide a seamless user experience
- Apply advanced service design methodologies to understand user needs, identify pain points, develop and drive innovative solutions that drive self-service adoption
- Work closely with cross functional partners and stakeholders to ensure cohesive and integrated design solutions that align with business objectives
- Lead significant design projects from ideation through implementation, ensuring timely delivery and alignment with strategic goals
- Develop and implement service improvements that reduce support request volumes and optimize resource use
- Ensure that all service designs are customer centric, continually improving the overall customer experience across all touch points
- Actively develop and drive strategic partnerships and shared goals with marketing, product, corp engineering, marketing, sales, and other business units to deliver outcomes.
What you bring
- 8 years in service design, UX Design, or similar role/functions requiring design thinking capabilities for service organizations
- Expertise in service design methodologies, user centered design, self-service design and AI-powered solutions for support teams
- Strong understanding of the application of Generative AI for support and designing for digital workers
- Strong analytical and problem solving skills with the ability to interpret complex data and translate it into actionable design solutions.
- Excellent communication skills, with the ability to influence and advocate for design decisions across various stakeholder groups
- Experience in customer journey mapping across multiple customer segments and needs
- Innovative thinking and willingness to challenge the status quo and push for continuous improvement
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend, home office stipend
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges inall of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, seeour website.
The base salaryrange for this role is$121,399 to $151,749in San Francisco, CA.
Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including theSan Francisco’s Fair Chance Ordinance.