Service Desk Analyst - Columbus, OH - Georgia IT Inc.
Columbus, OH
About the Job
Job Title : Service Desk Analyst
Location : Columbus, OH
Rate : DOE (on 1099 or w2)
Position Type : contract (6 Months)
Interview : Phone
(US Citizens/ GC/GC-EAD preferred)
Job Description
Location : Columbus, OH
Rate : DOE (on 1099 or w2)
Position Type : contract (6 Months)
Interview : Phone
(US Citizens/ GC/GC-EAD preferred)
Job Description
- Experience with Tier 1 and/or Tier 2 incident resolution in a Service Desk environment (1 yr)
- Familiarity with IT Service Management (ticketing) systems – preferably ServiceNow
- Ability to interact with customers via telephone and/or email and provide exceptional customer service
- Strong communication skills
- Able to translate technical issues into non-technical language and communicate to the customer
- Experience with Exchange account setup and troubleshooting
- Experience with Active Directory
- Experience with Identity Management (desirable)
Source : Georgia IT Inc.
