Service Desk Analyst - INSPYR Solutions
Houston, TX 77058
About the Job
Title: Service Desk Analyst
Location: Houston, TX 77058 ( Webster, TX Area)
Duration: Long Term Contract
Compensation: $26hr- $28
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Job Description:
Location: Houston, TX 77058 ( Webster, TX Area)
Duration: Long Term Contract
Compensation: $26hr- $28
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
- Monday- Friday 8am- 5pm
- Weekly Pay!
- 100% in Office
- Long term contract
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- 5+ years experience
- Working service desk with remote and desk-side troubleshooting via phone and ticketing system.
- Windows 10 (Windows 11 HUGE plus, soon updating to 11)
- Office 365 + Microsoft autopilot
- Troubleshooting hardware/software
- Active Directory familiarity
- Great Customer Service
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Source : INSPYR Solutions
