Service Desk Analyst at TEKsystems

Description:

Going live with epic at one of their locations and need additional service desk support as there will be an influx of calls from end users with issues with their epic application/MyChart. They are looking for resources who have past experience with Service Desk/over the phone support, ServiceNow ticketing tool, and Epic support. Healthcare experience is a must.. They need people to supplement their current service desk and help keep the call volume manageable.

Shift is M-F 8am - 5pm

Skills:

Service desk, Help desk, Customer service, Servicenow, Phone support, Troubleshooting

Top Skills Details:

Service desk,Help desk,Customer service,Servicenow,Phone support,Troubleshooting

Additional Skills & Qualifications:

Customer service skills, oral/written communication, professionalism

Reliability will be a top priority when selecting candidates. Must be open to working weekends and their shift for a 40 hour work week. No call offs or expected appointments during the duration of the role.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.