Service Desk Analyst - Clearmind Technology, Inc.
Los Angeles, CA 90010
About the Job
About Us:
- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Service Desk Associate.
Title:
- Service Desk Associate
Department:
- Engineering
Reports to:
- Service Desk Manager
Description:
- Looking for energetic, self-motivated individuals interested in being consistently challenged. This is the perfect position for engineers seeking exposure to new and exciting technologies.
Overall responsibilities:
- Desktop support and deployment -- Windows 10, Windows 11, Apple
- Windows Server maintenance -- Windows 2016, Windows 2019, Windows 2022, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Workspace
- Endpoint Detection and Response -- SentinelOne
- Backup -- Solarwinds MSP Backup, Veeam
- Mobile device support -- Apple, Android
- Remote PC support
- Low voltage cabling and repair
- Documenting SOPs
- Office Applications -- Word, Excel, Powerpoint
Key areas of responsibilities:
- Service Desk support by phone or email
- Coordinating vendors for support, onsite maintenance, and installations.
- Perform preventative maintenance on servers and workstations including antivirus, EDR, windows updates, memory, and storage checks.
- Remote support of desktop and application-related issues.
- Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors.
- Assist team in projects that include network installs, wireless implementations, and new builds.
Qualifications:
- EXCELLENT communication and follow-up skills
- BRILLIANT troubleshooting skills
- 3 years in the Information Technology field.
- Preferably experience in the hospitality industry.
- Field support and remote support experience required.
- Handles themselves professionally as this will be a customer-facing role.
- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Service Desk Associate.
Title:
- Service Desk Associate
Department:
- Engineering
Reports to:
- Service Desk Manager
Description:
- Looking for energetic, self-motivated individuals interested in being consistently challenged. This is the perfect position for engineers seeking exposure to new and exciting technologies.
Overall responsibilities:
- Desktop support and deployment -- Windows 10, Windows 11, Apple
- Windows Server maintenance -- Windows 2016, Windows 2019, Windows 2022, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Workspace
- Endpoint Detection and Response -- SentinelOne
- Backup -- Solarwinds MSP Backup, Veeam
- Mobile device support -- Apple, Android
- Remote PC support
- Low voltage cabling and repair
- Documenting SOPs
- Office Applications -- Word, Excel, Powerpoint
Key areas of responsibilities:
- Service Desk support by phone or email
- Coordinating vendors for support, onsite maintenance, and installations.
- Perform preventative maintenance on servers and workstations including antivirus, EDR, windows updates, memory, and storage checks.
- Remote support of desktop and application-related issues.
- Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors.
- Assist team in projects that include network installs, wireless implementations, and new builds.
Qualifications:
- EXCELLENT communication and follow-up skills
- BRILLIANT troubleshooting skills
- 3 years in the Information Technology field.
- Preferably experience in the hospitality industry.
- Field support and remote support experience required.
- Handles themselves professionally as this will be a customer-facing role.
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Source : Clearmind Technology, Inc.
