Service Desk Analyst - Global Data Consultants

GDC IT Solutions is currently seeking a Service Desk Analyst in the Middletown, PA area. 

Position Overview:

This position will focus on being the central point of contact for the user community and primary case resolution.

• Follow standard Service Desk procedures
• Field incoming calls for IT Department
• Case creation, categorization, and prioritization
• Log all Service Desk interaction in the IT Service Desk tool
• Review cases for posting into knowledge-based and/or departmental documentation
• Provide internal support documentation of resolutions 
• Diagnose and resolve technical issues for both software and hardware
• Implementation of assigned projects
• Identify and escalate situations requiring urgent attention
• Perform PC maintenance
• Maintain IT Assets inventory
• Keep current with industry technology advancements
• Other duties as assigned
• Conveys information clearly in conversation and/or writing
• Ensures that information is passed on to others who should be kept informed
• Demonstrates concern for satisfying one's external and/or internal customers
• Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it
• Approaches a problem by using a logical, systematic, sequential approach
• Ensures that one's own and other's work and information are complete and accurate, and follows up with others to ensure that agreements and commitments have been fulfilled
• Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required
• Demonstrates an honest and forthright presence by taking responsibility for own mistakes and not blaming others, and by doing what he/she commits to doing
• Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support
• Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges

• Associate's Degree or 2 years of relevant experience
• Knowledge of Microsoft Suite of software products
• ITIL Knowledge
• Knowledge of and ability to troubleshoot hardware and software systems
• Ability to communicate and work with others effectively

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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