Service Desk Analyst at TEKsystems

Description:

The primary focus is to provide timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems. This individual is responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of tickets to other team members, as necessary. This position is expected to follow up with end users appropriately throughout the communication and resolution process. Candidates will support internal users as well as users within their store and retail locations.

Skills:

Help desk, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Technical support, Phone support, Ticketing system, Windows, Support, Service, Hardware, Microsoft office, Outlook, O365

Top Skills Details:

Help desk, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10,Active directory, Technical support, Phone support, Ticketing system, Windows

Additional Skills & Qualifications:

• Provide timely professional technical support to end users for all applications, computer, network and telecom systems by managing Service Desk tickets from initial contact through resolution, escalating to other resources as necessary and following up with the end users appropriately throughout the communication and resolution process.

• Log incoming support requests in a timely fashion, and update with appropriate, and accurate detail following pre-defined standards.

• Perform proactive & reactive monitoring of networked devices through monitoring tools, and monitor and react to website performance alerts and issues.

• Collaborate with Service Desk team members during planned and unplanned outages, including sending regular updates to key store leadership to ensure they are aware of current outages until resolution. Collaborate with, and work on projects as assigned by your supervisor, or in collaboration with other IT team members.

Experience Level:

Expert Level

Benefits: 

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.