Service Desk Analyst - TEKsystems

Description:

• Resolve incidents and more complex work orders for our IT Users remotely through all intake methods.

• Assist Incident Management and the EOC with notification and resolution during system/application outages

• Resolve work orders following documented steps and training

• Other duties as assigned

Skills:

Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support, help desk support, windows 10, active directory, ServiceNow

Top Skills Details:

Service desk, Windows, Customer service, Troubleshooting, Password reset, Phone support

Additional Skills & Qualifications:

Weekend Shift (30 min lunch unpaid and three 15 min breaks paid)

Sat 2am – 2pm

Sun 2am-2pm Sun

Mon 8am-5:30pm

Tues 8am-5:30pm

Skills:

• Strong Verbal and written communication skills

• Problem solving skills

• Excellent customer service and interpersonal skills.

• Basic ability to work independently and manage one’s time.

• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

• Knowledge of commonly used IT concepts, practices and procedures

Preferred Qualifications:

• IT Customer Service Experience

• Ticket Tracking System Experience

Experience Level:

Intermediate Level

Benefits: 

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.