Service Desk Analyst - Stand8

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.

Seeking a candidate to provide Tier 1 support for customers needing assistance with office technology services (computers, mobile devices, printers). This role involves troubleshooting and resolving service requests, providing technical advice, and supporting internal users and field force.

Responsibilities

• Respond to and resolve support requests via phone.
• Provide technical guidance and informal training to customers using hardware and software programs.
• Troubleshoot and restore technical service and equipment problems using established processes.
• Escalate service requests as needed, including documentation of troubleshooting steps.
• Recommend procedures for problem prevention.
• Identify trends and gaps in service.
• Create and update knowledge articles related to support processes.
• Work on special projects (e.g., upgrading computers to a new Windows version).

Skills & Qualifications

• Problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Demonstrated working knowledge of basic to moderately complex hardware and software products.
• Experience with service management systems, remote support tools (Bomgar), Active Directory, Microsoft, and Macintosh operating systems.
• Knowledge of O365, Teams, OneDrive, cloud computing technologies.
• Experience with mobile device support.

Education & Experience

• 2-5 years of IT experience, including leading/supervising technology service teams or an equivalent combination of training and experience.
• ITIL Foundation certification required.
• A+, Network+, MSDT certification, or equivalent experience.
• Associate's in Computer Science or BS in Business Administration/Information Technology preferred.

Physical Demands

• Must be able to remain stationary for the majority of the workday.

Additional Details

The base range for this contract position is $20- $30/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!