Service Desk Associate I - INSPYR Solutions

Client: Conoco Phillips 
Location: Bartlesville, OK 
Duration: 12 month Contract 

The job schedule for the weekend is 4x10's with two shifts:  

• Saturday-Tuesday and Thursday-Sunday.  Times vary depending on staffing needs.

Assignment Scope: Key Accountabilities

• Receives incoming help requests from end users via both telephone, helpdesk tickets in a courteous manner
• Builds rapport with key operators, IT teammates and end users to provide outstanding service.
•  Prioritizes and schedules problems
• Escalates problems (when required) to the appropriately experienced technician
• Applies diagnostic utilities to aid in troubleshooting
• Identifies and learns appropriate software and hardware used and supported by the organization
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configurating systems and applications
•  Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Performs post-resolution follow-ups to help requests
• Develops help sheets and frequently asked questions lists for end users

Required and Preferred Skills and Experience

• Entry level, typically 0-3 years of experience
• Provides technical and/or administrative support
• Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function
• Performs routine, basic office/field tasks using established procedures.

Position Comments:

• Shifts will be weekdays during training and the initial period of them being on the phones after training.
• After that period, there is a very good chance that they will be moved to a weekend shift but not guaranteed.
• A requirement of this job is that they can work both Saturday and Sunday.
• The job schedule for the weekend is 4x10's with two shifts: Saturday-Tuesday and Thursday-Sunday. Times vary depending on staffing needs.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

#IND-TELECOM