Service Desk Coordinator - EXOS (formerly Sondhi Solutions)

IT Dispatching: 

• Receive and prioritize IT service requests from various departments. 

• Allocate tasks to the appropriate IT technicians based on skills, workload, and urgency. 

• Monitor the progress of ongoing tasks and ensure timely resolution. 

• Communicate updates and resolution times to relevant stakeholders and/or clients. 

Procurement: 

• Collaborate with technicians and Project Managers to understand IT equipment and supply needs. 

• Research and identify suitable vendors for IT-related products and services. 

• Prepare and process purchase orders, ensuring compliance with budgetary constraints. 

• Track and manage inventory levels of IT equipment and supplies. 

Vendor Management: 

• Establish and maintain strong relationships with IT vendors. 

• Evaluate vendor performance and adherence to contractual agreements. 

• Resolve any issues or discrepancies with vendors in a timely manner. 

Documentation: 

• Maintain accurate records of IT service requests, dispatch activities, and procurement transactions. 

• Generate reports on IT dispatching and procurement metrics for management review. 

Compliance: 

• Ensure compliance with company policies and procedures in all IT dispatching and procurement activities. 

• Stay informed about industry best practices and recommend improvements to existing processes.

Requirements: 

• Proven experience in IT dispatching or a related field. 

• Strong understanding of IT equipment and supplies procurement processes. 

• Excellent organizational and multitasking abilities. 

• Effective communication and interpersonal skills.

                • Knowledge of IT support ticketing systems. 

• Familiarity with procurement software and tools. 

• Attention to detail and accuracy in record-keeping. 

• Ability to work collaboratively with cross-functional teams. 

Education and Certifications: 

• Associate's degree in information technology, Business Administration, or a related field. 

• Relevant certifications in IT dispatching or procurement (e.g., ITIL, CSCP) are a plus.