Service Desk CSR (USAF Cloud One) – Various Level & Locations - Leidos

Description

General program information and/or position overview.

*** UNFUNDED/CONTINGMENT UPON AWARD: EXPECTED SPRING 2025***

Leidos is pursuing the U.S. Air Force Cloud One Architecture and Common Shared Services contract, and currently has several openings for various levels of supporting AWS, Azure, Google, and Oracle cloud environments. This is an exciting opportunity to use your experience help modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

Location:

These positions will be in Gunter AFB Montgomery, AL and OHIO.

Primary Responsibilities Could Include:

• Create/log support tickets for each request/incident
• Prioritize and resolve IT concerns and escalate as needed
• Perform resolution of routine issues (create/modify user accounts, password reset, account unlocking, etc.)
• Avoid service interruptions by performing system installations, updates, and maintenance procedures
• Provide health and status monitoring
• Document and communicate outage information to co-workers and customers
• Execute scripts
• Support testing/validation as needed
• Document processes/lessons learned and maintain service desk records
• Collaborate with team members and provide mentorship to junior staff, fostering a learning environment

Minimum Qualifications

• High school diploma
• Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
• US citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2)
• May be required to work shifts, including evenings and weekends

Preferred Qualifications

• Experience with USAF Cloud One or Platform 1
• Experience with Zero Trust Architecture
• Cloud certifications in AWS, Azure, Google, or Oracle clouds
• Previous service desk experience

Please disregard the pay range listed on the posting. Positions will range from entry to experienced and the ranges here do not reflect each of those levels. Salary for each position will be determined by position, years of experience, and fit for the role.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.