Service Desk & EUC Support Technician - eXcell

Job Title: Service Desk Analyst

Responsibilities:

• Provide first-level support for IT-related issues via phone, email, and chat.
• Troubleshoot hardware and software problems, escalating as necessary.
• Document and track incidents in the ticketing system.
• Assist in onboarding new employees with IT setup.
• Maintain knowledge base articles for common issues.

Qualifications:

• Associate's degree in IT or related field preferred.
• 1-2 years of experience in a service desk or technical support role.
• Strong communication and problem-solving skills.
• Familiarity with Windows and Mac operating systems.
• ITIL certification is a plus.