Service Desk - Ft. Liberty - Apex Systems
Fayetteville, NC 28304
About the Job
Job#: 2047832
Job Description:
#clearance
Position: Service Desk Specialist
Clearance Requirement: Candidates must be US citizens able to obtain and/or maintain a Department of Defense TS- SCI security clearance as a condition and continuation of employment
Location: Fort Liberty, NC
Estimated Duration: Long Term Contract
Pay Rate Range: $31.70/HR + 4.57 (SCA Fringe Benefit)
Shift Hours:
2nd shift 12:45 PM - 11:15 PM
3rd shift 10:45 PM - 9:15 AM (Sun - Wed or Wed - Sat shifts)
Project Description:
Seeking Help Desk or IT Support candidates to ensure reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support the clients mission.
Day to Day Responsibilities/typical day look like:
- Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
- Provides polite and friendly customer service
- Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
- Documents incident status and solutions in incident database tools.
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types Tier II issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
- Possesses comprehensive knowledge of desktop operating systems and applications
- Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
- Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
- Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
Selling Points for Candidates:
Position will be able to hold candidates TS-SCI Security Clearance
Requirements:
Candidates must hold an active TS-SCI Security Clearance and CompTIA Security+ Certification to be considered for this role. Must also meet LCAT requirements: HS equivalent & 9 years OR AS Degree & 7 years, BS & 5 years, MS & 3 years
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
- Health
- Dental
- Vision
- Life Insurance; Short Term Disability
- Hospitalization Coverage
- Direct Deposit
- Weekly Pay Periods
- Training and Development Programs
- 401k
- Referral Program
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.