Service Desk (Full-Time) - ALTA IT Services

Job Title: Service Desk Analyst (Full-Time)

Location: Vienna or Winchester, VA or Pensacola, FL (Hybrid)

Shift: Sun-Thurs – 2:00 pm - 10:30 pm EST

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

Responsibilities:

• Provide first-level support for IT issues via phone, email, and chat.
• Troubleshoot and resolve hardware and software problems.
• Document incidents and service requests in the ticketing system.
• Escalate complex issues to appropriate teams.

Qualifications:

• Experience in a service desk or technical support role.
• Strong communication and problem-solving skills.
• Familiarity with ticketing systems and remote support tools.
• Ability to work in a hybrid environment.