Service Desk - Leidos

Description

Unleash Your Potential! 

At Leidos, we deliver innovative solutions by leveraging our diverse and talented workforce who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading! 

Do you thrive working in small teams that collaborate closely with customers?  Are you someone who enjoys problem solving in an operations and maintenance environment? 

Our program provides our customer's Operations organization with the best possible solutions for their mission needs. With a focus on collaboration and a fast-paced environment, the STONERAINBOW program is the ideal place to grow your skills and make a real impact.

Your greatest work is ahead! 

If you’re a talented System Administrator with a TS/SCI polygraph clearance, we want to hear from you. The Leidos Intelligence Group is looking for someone like you to join our team. As part of this highly visible and fast-paced prime contract, you'll enjoy a competitive benefits package including four or more weeks of Paid Time Off, Flexible Schedules, Discounted Stock Purchase Plans, Education and Training Support, Parental Paid Leave, and more! Don't miss out on this incredible opportunity to take your career to the next level. Apply today and join one of the most dynamic teams in the industry.

Are you ready to join a team dedicated to a mission? Begin your journey of a flourishing and meaningful career, share your resume with us today!

Your Main Objective:

Leidos is looking for a System/Network Administrator to work on a small team to support a large organization of Windows users.  The role will perform Windows domain admin duties in addition to Windows system administration. 

That maintains multiple production and development databases in a unique and lively customer focused environment. The successful candidate will be a part of a team that provides support to multiple organizations from a central location, with no travel requirements. This is an exciting position that supports a mission critical program with high visibility and a proven track record.

What Sets You Apart:

Qualifications: Five (5) years' experience as an engineer in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

System/Network Administrator (SNA) Skill Level 1 – Service Desk

This position is on the Service Desk, and the required schedule is 8 am to 4 pm Monday through Friday.

Tasking includes:

• Provide exceptional customer service and professionalism in support of Field organization users, while being willing to learn, also be willing to be flexible, and be able to manage multiple priorities while working within a team of less than 10 people.

• Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses.

• Develop and update documentation for SOP’s and troubleshooting procedures.

• Contribute to technical contract deliverables like weekly/monthly reports, etc.

• Use a ticketing system, document repository, and customer tools and applications.

The candidate must currently possess and maintain one of the following certifications:

• Microsoft  Technology Associate-IT Infrastructure (MTA-IT)

• Microsoft Certified Solutions Associate - Desktop (MCSA-DT)  Windows 7

• Microsoft Certified Solutions Associate - Desktop (MCSA-DT)  Windows 8

• Microsoft Certified IT Professional - Windows Client  (MCITP-Client) Desktop Support Tech on Windows 7

• Microsoft  Certified IT Professional - Windows Client (MCITP-Client) Desktop Admin on  Windows 7

• Computer  Technology Industry Association - (A +)

• Computer Technology Industry Association - (Network +)

• Computer Technology Industry Association - (Storage +)

• Or equivalent approved by customer

You Might Also Have:

Personnel must be fully cleared.  To be considered fully cleared, personnel must have a favorably adjudicated Single Scope Background Investigation (SSBI) within the last seven (7) years and/or have been enrolled in the Continuous Evaluation program.  Eligible personnel also require a favorably adjudicated Counterintelligence Scope Polygraph (CSPG) within the last seven (7) years and must have completed a Full Scope Polygraph (FSPG) during the applicant’s initial or continued final clearance processing.

At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you – apply today!

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.