Service Desk Manager - Randstad USA

job summary:

Job Title: Project Manager - Enterprise Service Desk Best Practices

Location: [Remote]

Department: Project Management Office (PMO)

Reports To: Program Manager

Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The White Paper Specialist will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.

Key Responsibilities:

• Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.
  
  
• Develop and write detailed white papers on best practices for service desk operations, focusing on government support.
  
  
• Collaborate with internal teams to gather necessary information and insights.
  
  
• Present findings and recommendations to key internal stakeholders, including senior management and department heads.
  
  
• Ensure all documentation aligns with PMO best practices and standards.
  
  
• Stay updated on industry trends and advancements in service desk technologies and methodologies.
  
  
• Participate in PMO meetings and contribute to the development of PMO best practices.

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
  
  
• Proven experience in researching and writing technical documentation, preferably in a government or enterprise environment.
  
  
• strong understanding of service desk operations and technologies.
  
  
• Familiarity with PMO best practices and methodologies.
  
  
• Excellent written and verbal communication skills.
  
  
• Ability to present complex information in a clear and concise manner.
  
  
• strong analytical and problem-solving skills.
  
  
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Master's degree in a related field.
  
  
• Certification in Project Management (PMP or similar).
  
  
• Experience working within a PMO.

 
location: Bethesda, Maryland
job type: Contract
salary: $30 - 50 per hour
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:

Job Title: Project Manager - Enterprise Service Desk Best Practices

Location: [Remote]

Department: Project Management Office (PMO)

Reports To: Program Manager

Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The White Paper Specialist will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.

Key Responsibilities:

• Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.
  
  
• Develop and write detailed white papers on best practices for service desk operations, focusing on government support.
  
  
• Collaborate with internal teams to gather necessary information and insights.
  
  
• Present findings and recommendations to key internal stakeholders, including senior management and department heads.
  
  
• Ensure all documentation aligns with PMO best practices and standards.
  
  
• Stay updated on industry trends and advancements in servic