Service Desk Manager (USAF Cloud One) – Various Level & Locations at Leidos

Description

Leidos is pursuing the U.S. Air Force Cloud One Architecture and Common Shared Services contract, and currently has several openings for various levels of supporting AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experience help modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

***UNFUNDED CONTINGENT UPON AWARD; EXPECTED SPRING 2025/TBD*** ​

Location:

These positions will be on-site at Gunter AFB Montgomery, AL.

Primary Responsibilities Could Include:

• Prioritize and resolve IT concerns and escalate as needed
• Build Service Desk around industry best Service Desk standards
• Participate in initiatives to reduce the number of human service desk interactions needed over time
• Provide support across multiple channels (e.g., phone, chat, self-service portals)
• Participate in initiatives to provide self-service capabilities to the maximum extent possible for customers
• Manage 24/7/365 Service Desk for C1 services and support operations
• Support testing/validation as needed
• Document processes/lessons learned and maintain service desk records
• Provide health and status monitoring
• Document and communicate outage information to co-workers and customers
• Collaborate with team members and provide mentorship to junior staff, fostering a learning environment

Minimum Qualifications

• Bachelors and five (5) years or more of experience; Masters and three (3) years or more of experience. Additional experience may be accepted in lieu of degree.
• Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
• US citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2)

Preferred Qualifications

• Experience with USAF Cloud One or Platform 1
• Experience with Zero Trust Architecture
• Cloud certifications in AWS, Azure, Google, or Oracle clouds
• Previous leadership experience

Please disregard the pay range listed on the posting. Positions will range from entry to experienced and the ranges here do not reflect each of those levels. Salary for each position will be determined by position, years of experience, and fit for the role.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.