Service Desk Representative - SECRET CLEARANCE - Data Systems Analysts, Inc.

DSA is looking for a Tier 1 or 2 service desk agent to provide technical support and excellent customer service to Vance AFB OK - G/TIMS users. As a service desk agent, you'll be the first point of contact for resolving technical issues, troubleshooting problems, and ensuring smooth operations. You will utilize Redmine as an Issue Management System and Microsoft Teams in the work environment, provide training to users in the effective use of G/TIMS, track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities. Service Desk personnel are responsible for troubleshooting user issues and provide training to new users as well as training that introduces new upgrades, functions, and releases.
Required Qualifications are the following:
- Service desk/customer contact experience (Tier 1 or 2)
- Secret Clearance
- IT certifications: CompTIA Security+
- High school diploma or equivalent (Associate's degree in IT-related field preferred).

Desired qualifications are:
- Proven experience in a customer-facing technical support role.
- Strong troubleshooting skills for both hardware and software issues.
- Proficiency in operating systems (e.g., Windows) and common office software (e.g., Microsoft Office).
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team and adapt to a dynamic IT environment.
- IT certifications (e.g. ITIL Foundation, HDI)
- Military operations (i.e. Aviation) or mission support (i.e. ARMS) experience
- Familiarization with Air Force Network
- Working knowledge of G/TIMS, PEX, or other Training Management System

DSA is committed to helping our customers achieve their goals and stay in front of technology trends. As a member of our team, you will have the opportunity to work on a wide range of projects and collaborate with some of the brightest minds in the cleared industry. From data modeling and analysis to software development and implementation, you will have the chance to make a real impact on our clients' businesses and help them succeed in today's data-driven world. We offer competitive salaries, comprehensive benefits packages, and a supportive and collaborative work environment that encourages creativity and innovation. So if you're ready to take your career to the next level and join a dynamic and growing company, you should apply!

M any of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Affirmative Action/Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.
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