Service Desk Specialist - PACS - University of Wisconsin Hospitals and Clinics Authority

Work Schedule:

This is a full-time position scheduled to typically work Monday through Friday, with hours between 7:30 am to 5:00 pm. Applicants hired into this position can work from either Illinois or Wisconsin. Training will be on-site up to 2 days per week and 3 days working from home. After training this is a fully remote position.  Details will be discussed during the interview process.

Be part of something remarkable

Familiar with Picture Archiving and Communications Sytem (PACS), technical support, working with providers? Join UW Health and impact patient care by supporting radiology staff and strive for first call resolution!

We are seeking a Service Desk Specialist – PACS to:

• Offer high quality customer service

• Initiate tickets, triage and resolve issues
• Work closing with radiology staff.

Education:

Minimum – Associate Degree in Healthcare, Information Technology, Business, or related field (relevant work experience may be considered in lieu of degree)

Preferred – Bachelors or Master’s degree in Healthcare, Information Technology, Business, or related field strongly preferred.

Work Experience:

Minimum – Two (2) years relevant experience (Service Desk/Desktop Support/Information Technology Systems related experience)

Preferred – Experience in a health care setting

Licenses and Certifications:

Minimum – None

Preferred – Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.  EOE, including disability/veterans.

View Full Job Description

UW Hospital and Clinics benefits