Service Desk Specialist - CHG Medical Staffing

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you'll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

The Service Desk Specialist position provides phone support for computer hardware and software, copiers, printers, faxes, and phone systems.

Responsibilities

• Provide first level support for resolution of client computer problems and requests
• Record all contact into ticketing system
• Monitor incoming ticket queue and escalated/fix as needed
• Monitor systems and review system logs for problems
• Provide desktop support for computer hardware and software remotely
• Provide phone system support, including smart phone and tablet type devices

Qualifications

• Excellent customer relation's skills and good phone manners
• Prioritize and manage time and requests efficiently
• PC knowledge of hardware and software
• Knowledge of Windows operating systems and common Windows applications
• Knowledge of data networks
• Able to deal with stressful situations in a courteous and friendly manner
• Excellent attention to detail
• Knowledge of voice and data systems
• High school diploma or equivalent
• Experience supporting PC hardware & software
• 1-2 years of experience working on an information systems helpdesk
• Interact with clients, team members, and other employees in a courteous, respectful, and business-like manner
• Ability to manage multiple tasks at one time
• Able to assess and understand needs and problems and follow up on these in a timely manner

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $40,390 -- $97,900 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?