Service Desk Specialist - Zachary Piper LLC

Piper Companies is seeking a Service Desk Analyst to join a financial services company. This is a long-term contract opportunity and is on-site in Wayne, PA (5 days per week).

Responsibilities of the Service Desk Analyst include:

• Provide support by handling service desk inquiries via phone, email, in-person, and end-user portal; resolve issues or escalate to appropriate teams (Service Delivery, Production Support).
• Mentor and support junior staff - act as escalation point for complex issues.
• Manage, configure, troubleshoot, and coordinate repairs for laptops and mobile devices.
• Oversee communication with end-users regarding incidents, problems, and outages when necessary.

Qualifications for the Service Desk Analyst include:

• 2+ years of experience imaging, configuring, deploying, and troubleshooting hardware (PC and mobile devices).
• 2+ years of service desk or technical support experience.
• Experience handling ITSM call tickets, resolving issues, and routing/escalating to appropriate teams.
• Strong customer service and communication skills (verbal and written).
• Bachelor's degree or equivalent experience.

Compensation for the Service Desk Analyst includes:

• Hourly rate: $20-$25 per hour ***depending on experience***
• Full Benefits: Cigna Healthcare, Dental, Vision, 401k

Keywords: Service Desk, Technical Support, Help Desk, Desktop, Desktop Support, IT Support, Customer Service, Troubleshooting, Incident Management, Problem Resolution, outage, escalate, Ticketing Systems, ITSM (IT Service Management), Call Resolution, Remote Support, User Support, Hardware Support, Software Support, PC Troubleshooting, iOS, hardware, PC, iOS Troubleshooting, Windows Support, Linux Support, Mac OS Support, Network Troubleshooting, Password Reset, Account Management, System Configuration, Device Deployment, ITIL (Information Technology Infrastructure Library), SLA, Service Level Agreement, Service Delivery, end-user, End-User Support, Phone Support, Email Support, Walk-up Support, IT Escalation, Active Directory, VPN Troubleshooting, Desktop Support, Hardware Imaging, System Updates, Mobile Device Management, Asset Management, Customer Communication, JIRA, ServiceNow, Zendesk, Remedy, Problem Escalation, Root Cause Analysis, Microsoft Office Suite, Patch Management, Performance Monitoring, Multi-tasking, Time Management, Mentor, IT Infrastructure

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