Service Desk Support - Resource Logistics, Inc.
San Antonio, TX
About the Job
Job Title: Service Desk Support
Location: San Antonio, TX 78257
Mode : Contract (6+ Months)
Rate - $19/hr on W2 (No Benefits)
ROLES & RESPONSIBILITIES
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis
1+ years PC support experience, 6+ months call center support
1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) ability to create, edit, save, and send