Service Desk Support Technician - Abound Credit Union

Service Desk Support Technician

Are you ready to join a team that is committed to hardworking Kentuckians? 

If so, Abound Credit Union might be the place for you!  

We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to serve as the first line of support to our team members for technical issues.

What You’ll Do:

• Assist team members with computer related issues, questions, and with various financial systems applications.
• Investigate and determine nature of reported problems and root cause of analysis of incidents or escalate the problem to other technical team members.
• Installs, modifies, and repairs computer applications for the team.
• Documents all resolutions for future reference and to help educate team members.

**Full job description will be provided if you are selected for an interview.

What We Need:

• Associate degree in computer science, information systems, or a related field or equivalent experience.
• Extensive knowledge of operating systems, primarily Microsoft and Microsoft Office products.
• Strong computer troubleshooting skills.
• Ability and willingness to learn new computer applications and procedures.
• Ability to make decisions in a fast-paced environment, follow established procedures, and attention to detail.
• Prior experience working at a financial institution is a plus!

Our Benefits:

• Great Salary
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts

Salary Info:

$18.54 - $23.18 / hour