Service Desk Technician - Bilingual Dutc - LOGICALIS
MADISON, WI
About the Job
JOB REQUIREMENTS: Summary Provides support via phone, e-mail and chat
for various PC hardware and software applications. THIS POSITION
REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH Essential
Duties and Responsibilities * Provides support via phone, e-mail and
chat to employees of corporate clients. * Assists users in
troubleshooting Outlook. * Provides support for Microsoft Operating
Systems (Windows7, Windows 10). * Provides support for Microsoft Office
Products (Word, Excel, PowerPoint, Office365). * Provides support for
mobile devices including configuration and email sync. * Handles 50-60
issues per day efficiently and appropriately. * Maintains regular and
punctual attendance. * Utilizes Active Directory database to reset
network passwords. * Assists users in adding and changing network
printers. * Provides technical support for VPN connectivity issues. *
Controls user's computers utilizing remote access tools. *
Troubleshoots remote access connectivity problems. * Demonstrates and
actively promotes an understanding and commitment to the mission of
Logicalis through performing behaviors consistent with the
organization's values. * Maintains a working knowledge of applicable
Federal, State, and Local laws and regulations as well as policies and
procedures of Logicalis in order to ensure adherence in a manner that
reflects honest, ethical and professional behaviors. * Supports and
conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities This job has no supervisory
responsibilities. Qualifications To perform this job successfully, an
individual should be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications Equivalent
combination accepted. Education * Trade School Certificate or Associate
Degree in related field. Experience / Technical Requirements: * 1 year
experience in call center or service desk environment. * Knowledge of
various PC hardware and software applications including: - Operating
Systems: Windows 7, Windows 10 - Office 365 Support - User
creations/terminations (tasks/requests) - End-user self-service tools -
Cloud support - multiple device data syncing - ServiceNow or other
ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus
Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet
Support. * Effective troubleshooting and documentation skills *
Experience navigating a knowledgebase * Proficient use of Microsoft
Office applications. Certifications * None Other Skills and Abilities
* Strong technical and client interaction skills. * Self-starter with
excellent organizational, administrative and interpersonal skills. *
Ability to follow through with tasks, projects, and troubleshooting with
minimal supervision. * Excellent oral, written, technical, and business
communication skills. * Ability to multi-task and work in fast paced
environment. Hardware & Software Requirements To perform the duties of
this role you are required to have a personal smart phone with 2-factor
authentication capabilities that can willfully be used for work related
tasks. Physical Demands The physical demands described here are
representative of those that should be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions. To view the full job description please
use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkxMzI2Ljg3NzBAdXNsb2dpY2FsaXNjb21wLmFwbGl0cmFrLmNvbQ
* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=Ym nZW5lcmljLjkxMzI2Ljg3NzBAdXNsb2dpY2FsaXNjb21wLmFwbGl0cmFrLmNvbQ
for various PC hardware and software applications. THIS POSITION
REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH Essential
Duties and Responsibilities * Provides support via phone, e-mail and
chat to employees of corporate clients. * Assists users in
troubleshooting Outlook. * Provides support for Microsoft Operating
Systems (Windows7, Windows 10). * Provides support for Microsoft Office
Products (Word, Excel, PowerPoint, Office365). * Provides support for
mobile devices including configuration and email sync. * Handles 50-60
issues per day efficiently and appropriately. * Maintains regular and
punctual attendance. * Utilizes Active Directory database to reset
network passwords. * Assists users in adding and changing network
printers. * Provides technical support for VPN connectivity issues. *
Controls user's computers utilizing remote access tools. *
Troubleshoots remote access connectivity problems. * Demonstrates and
actively promotes an understanding and commitment to the mission of
Logicalis through performing behaviors consistent with the
organization's values. * Maintains a working knowledge of applicable
Federal, State, and Local laws and regulations as well as policies and
procedures of Logicalis in order to ensure adherence in a manner that
reflects honest, ethical and professional behaviors. * Supports and
conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities This job has no supervisory
responsibilities. Qualifications To perform this job successfully, an
individual should be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications Equivalent
combination accepted. Education * Trade School Certificate or Associate
Degree in related field. Experience / Technical Requirements: * 1 year
experience in call center or service desk environment. * Knowledge of
various PC hardware and software applications including: - Operating
Systems: Windows 7, Windows 10 - Office 365 Support - User
creations/terminations (tasks/requests) - End-user self-service tools -
Cloud support - multiple device data syncing - ServiceNow or other
ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus
Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet
Support. * Effective troubleshooting and documentation skills *
Experience navigating a knowledgebase * Proficient use of Microsoft
Office applications. Certifications * None Other Skills and Abilities
* Strong technical and client interaction skills. * Self-starter with
excellent organizational, administrative and interpersonal skills. *
Ability to follow through with tasks, projects, and troubleshooting with
minimal supervision. * Excellent oral, written, technical, and business
communication skills. * Ability to multi-task and work in fast paced
environment. Hardware & Software Requirements To perform the duties of
this role you are required to have a personal smart phone with 2-factor
authentication capabilities that can willfully be used for work related
tasks. Physical Demands The physical demands described here are
representative of those that should be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions. To view the full job description please
use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkxMzI2Ljg3NzBAdXNsb2dpY2FsaXNjb21wLmFwbGl0cmFrLmNvbQ
* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=Ym nZW5lcmljLjkxMzI2Ljg3NzBAdXNsb2dpY2FsaXNjb21wLmFwbGl0cmFrLmNvbQ
Source : LOGICALIS