Service Desk Technician - Central Point Partners

Answer, evaluate, log, and prioritize incoming requests via phone, email or chat for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Ability to troubleshoot and resolve technical support questions of customers in a professional manner.

Daily problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or Tier technical staff.

Technical knowledge of current company standard applications and network operations including but not limited to: Windows 10, MS Office365, TCP/IP, Windows Server (2003-current)

Practical operating knowledge of Ethernet and WAN technology required

Experience with PC or network administration.

Knowledge of standard business desktop software and hardware.

Use predefined processes to provide security access, remote access, and other activities as assigned.

Experience in working with customers in a customer support role over the phone.

Someone who thrives in a team atmosphere and can keep their composure when work volume surges. Ability to effectively prioritize tasks and perform well under pressure.

Self-motivated and well organized; possesses both the initiative to work individually and contributes appropriately to working as part of a team (e.g., interpersonal skills, communication, rapport with others, productivity).

Seeking a Level 2 Service Desk Technician. 

Hours: 8am-4.30pm or 10am-7.30pm EST.

Excellent communication and interpersonal skills, both verbal and written, including being customer-oriented