Service Desk Technician - Charlotte Latin School Inc

The Service Desk position provides technical support for campus members, including hardware and software assistance. It is also responsible for coordi...Education and Experience

 

Bachelor’s degree in information systems management or a related field or equivalent experience, education, and certifications.

3+ years of relevant experience.

Preferred experience with both Apple and Windows operating systems.

JAMF experience is preferred.

Experience with Active Directory, Google Workspace, database systems, and networking is preferred.

 

Key Qualifications

 

Positive, customer-focused attitude and strong communication skills. 

Experience with Macs, iPads, Jamf MDM, and IT management systems. 

Excellent problem-solving skills in Windows and Apple environments. 

A team player adaptable to a fast-paced school setting. 

Flexible and able to assess technology needs. 

Self-motivated, positive attitude under pressure, and open to feedback. 

Understanding of the school's mission and committed to confidentiality.

 

Working Conditions and Environment

 

Intermittently lift, carry, push, and pull up to 50 pounds.

Continuously see, sit, balance, grasp, and have repetitive use of arms, wrists, hands, and fingers.

Intermittently stand, stoop, bend, twist, crouch, kneel, crawl, walk, climb stairs, step stools and ladders, operate foot and hand controls, squeeze, and reach above shoulders.

Exposure to dust, chemicals, fumes, flammables, grease, dirt, stacked materials, electrical equipment, machinery, low to medium noise levels, and moderate indoor heat and cold temperatures.

Ability to work long or odd hours, as needed.