Service Desk Technician - Turtle & Hughes Inc.

Turtle & Hughes is seeking an IT ServiceDesk Support Technician who is willing to learn new systems and grow within a busy environment. We are a customer service oriented, team-centered environment.

Why Turtle?

Are you looking to join a growing team of dedicated, driven, and passionate people who emphasize a work environment based on respect, collaboration, and diversity?

At Turtle, you will play a key role in our goal to listen, learn, and be helpful to every customer in need. With over 900 employees, spanning across the US, Canada, Mexico, and Puerto Rico, you believe that our people are our most valuable assets. Through our culture of innovation, education, and accountability, you ensure to create a space where Everyone Matters. We believe that EVERYONE can do extraordinary things and our mission is to create workplace that empowers our employees to be successful. It explains why our history spans 100 years and has led our standing as one of the nation’s largest independent electrical industrial distributors. You believe that by making the right choices, you can find the right solutions. That’s how we built our past. That’s how we’ll build our future.

About the Role

As the ServiceDesk Support Technician, you will support ends users throughout our organization, provide maintenance of our environment by analyzing requirements, resolving problems, installing hardware and software solutions. This position is a great opportunity to kickstart your IT career! This position is full-time, 40 hour per week position based in New Jersey and can included local travel to other locations. It requires on-call after hours paid support. The work schedule for this position is flexible and can range from 6:00am - 8:00pm, Monday - Friday.

What You'll Do:

• Perform technical support and help desk activities.
  • Identifies, diagnoses, and resolves technical issues.
  • Prioritizes work to identify and escalate problems
• Support hardware installation and troubleshooting needs to address issues
• Function as first line support for all software needs including MS Office 365, Windows 7 & 10 and any upgrades
• Support multiple projects simultaneously, prioritizing work and resolving emergencies as they arise
• General use of Active Directory; checks profiles and user account permissions and ensures all users are in the correct groups

• Communicates appropriately with end users to educate and instruct on various software programs and hardware functions
• Works well under pressure in fast-paced environment with multiple, sometimes shifting priorities.
• Confident, reliable, and personable team player. Must be able to work with all levels throughout the company.
• Ability to travel locally with in New Jersey

Who we are Looking For

• Candidates should have a high school degree or 1-year experience in an IT Support role.
• IT coursework, certifications, and/or a college degree is a plus.
• Must have basic working knowledge of IT hardware and software systems.
• Basic network technology knowledge is a plus as well.
• Must be willing to learn new systems and programs and are able to adapt quickly to changing business needs
• A self-starter with strong analytical skills and demonstrates initiative
• Must work well under pressure, in a fast-paced environment.
• Exceptional verbal and written communication as well as strong interpersonal skills are a must.
• Strong computer skills required - MS Word, Excel, and PowerPoint.
• Understanding of Networking.

What We Offer:

We offer a competitive benefits package. Some of which include:

• 401(k) plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays
• Vacation
• Employee Negotiated Discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle & Hughes Integrated Supply (THIS) division provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico. Turtle is proud to be recognized by NJBiz as one of New Jersey's Best Places to Work in New Jersey in 2023, and ranked third amongst NJ's Top Privately Held, Women-Owned Companies.

What To Do Next

You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our social medias! LinkedIn: @Turtle Instagram: @TurtleandHughes Facebook: @Turtle and Hughes Twitter: @turtleandhughes

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.