Service Desk Technician (IT) - W.W. Williams Company

Service Desk Opportunity Summary:

*This role is highly interactive and requires significant experience or the ability to demonstrate excellent customer service skills*

The Service Desk Technician will work with other members of the IT Support Team to provide technical assistance and support to computer systems, hardware, and software.

Job Duties:

• Provide first and second-level technical support in response to incoming IT Service Desk tickets while providing excellent customer service.
• Provide timely feedback, and follow through with end users in response to Service Desk requests.
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems for both local and remote users.
• Install, modify, and repair computer hardware and software.
• Ensure proper documentation of all Service Desk-related activity in the Service Desk Ticketing System.
• Ensure proper documentation for supported hardware/software in use throughout the organization.
• Perform new PC imaging and setup as needed.
• Provide training to end users as needed.
• Recommend IT procedure modifications or improvements.

Work Experience and Qualifications:

• Experience in a Help Desk/Customer Support role is required. The ideal candidate should have strong desktop support skills, experience supporting remote users, and excellent interpersonal skills.
• Candidates must be self-motivated and capable of prioritizing their tasks and requests. Reliable transportation is required as there will be some local travel involved.
• Microsoft Office Suite
• Microsoft Exchange/Office 365 Administration
• Active Directory user administration
• PC imaging/deployment
• Basic network troubleshooting capabilities
• Bilingual English/Spanish preferred but not required
• Associate's degree or equivalent from a two-year College or technical school.

Employee Rewards and Benefits:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid time off
• Employee Referral Bonus Program
• Medical, Dental, and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Under the long-standing brand, W.W. Williams Companies comprise one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.