Service Desk Technician/MacOS Administrator (Top Secret Clearance Required) - Intevity

Founded in 2003, Intevity (previously Twin Technologies) is a full-service boutique digital consultancy that develops solutions and technology to drive growth, transform businesses, and make a real impact on people’s lives.

Based in Franklin, TN with remote offices and employees throughout the US (Boston, Chicago, D.C., New York). Intevity focuses on both Commercial and Public Sector clients, with deep expertise in retail, software, and government. 

We work on all phases of projects, from early discovery and design to strategy to execution. We are known for our vulnerability-based culture, high levels of craftsmanship, innovation, and trust; being able to truly connect with the needs and spot the real reasons why an organization is being held back from achieving their goals.

Intevity is seeking a highly skilled Service Desk Technician with an active Top Secret clearance to join our team in Arlington, VA. This position offers a unique opportunity for a motivated individual to work in a hybrid environment, providing technical support and system administration services. The ideal candidate will have extensive experience in technical support roles, excellent communication skills, and the ability to work both independently and collaboratively.

Responsibilities:
- Manage MacOS environment using Jamf for configuration and deployment
- Perform system administration tasks for various applications including Jamf, Jamf Protect, Cloudflare, Microsoft O365, Atlassian, Keeper, etc.
- Utilize Jira for internal ticket tracking and collaborate with DISA Global Service Desk and JSP (Joint Service Provider) service desk to resolve tickets
- Utilize ServiceNow for external tracking and ticket resolution
- Implement and maintain application lifecycle management processes

Qualifications:
- Active Top Secret clearance is required
- Must meet DOD 8570 Level 2 requirements
- Minimum of 6 years of experience in a technical support role
- Proficiency in MacOS administration or Linux administration
- Strong knowledge of Windows Operating system administration
- Experience with Bash scripting for system and application management
- Excellent communication and organizational skills
- Self-motivated with a proactive approach to problem-solving

This is a Hybrid position with a 50/50 split between your home office and an office in Arlington). 

Intevity offers a competitive and comprehensive employee compensation and benefits package that includes base salary ($125,000 - $145,000), medical, dental, and vision insurance, long and short-term disability insurance, life insurance, 401k program with company match, and an open PTO plan.

Intevity is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, or protected veteran status.