Service Desk Technician at InfoVision

Service Desk Technician (100% Remote)

Longterm

Roles and responsibilities of the Service Desk Technician I position include…

• Service Desk Support: Diagnoses and resolves basic hardware and software issues. Troubleshoots low complexity network and connectivity problems. Assists users with account setup, password resets, and access-related issues. Utilizes remote support tools to assist users located offsite. Provides guidance on remote connectivity and virtual collaboration tools. Monitors system performance and report issues to the IT team. Ensures tickets are closed within specified timeframes per established service level agreements. Escalates complex problems to the appropriate IT teams when necessary.
• Hardware/Software Deployment: Assists with installing, configuring, and upgrading hardware and software as needed. Collaborates with other IT teams on the implementation of new technologies.
• Linux Administration: Administers Linux-based servers and troubleshoot Linux-related issues.
• Documentation: Maintains accurate and up-to-date documentation of support activities, solutions, and configurations.
• Training: Assists with facilitating training sessions for users on basic hardware and software usage.

Minimum Requirements

• High School Diploma or Equivalent
• 0 – 2 Years of Service Desk Experience

Preferred Education, Experience, & Certifications

• Some Insurance Industry & Guidewire Applications Experience
• Bachelor’s Degree in Information Technology, Computer Science, or a Related Field
• IT Certifications (e.g. CompTIA A+, Microsoft Certified IT Professional)