Service Desk Technician - TEKsystems

Service Desk Technician

Job Description

We are seeking a Service Desk Technician with 1-3 years of experience to join our dynamic team. This role offers a fantastic opportunity to grow your skills and advance within the company.

Responsibilities

• Provide Technical Support: Assist end users with computer hardware, software, and application issues, ensuring minimal disruption to their work.
• Mobile Device Management: Support and troubleshoot mobile devices, including iPhones, iPads, and Android devices, ensuring seamless connectivity and functionality.
• Maintain SLAs: Ensure all service level agreements are met, providing timely and efficient support to maintain high user satisfaction.
• User Training: Conduct one-on-one training sessions with end users to enhance their technical skills and knowledge.
• Issue Escalation: Appropriately determine when to escalate issues to the next level of support, ensuring complex problems are resolved efficiently.
• Documentation: Maintain accurate records of support requests and resolutions in the enterprise ticketing system (ServiceNow).

Required Skills

• Service Desk Experience: 1-3 years
• Technical Proficiency:
  • Supporting and troubleshooting Windows 10 and Office 365
  • Supporting and troubleshooting mobile devices (Android, iPhone, iPad)
  • Experience with enterprise ticketing systems (ServiceNow preferred)
• Certifications: A+ certification is a plus
• Soft Skills: Excellent communication and problem-solving skills

Why Join Us?

• Career Growth: We promote from within and provide opportunities for advancement. This role is a stepping stone into other IT positions.
• Team Environment: Work with a supportive and collaborative team that values your contributions and encourages professional development.
• Professional Development: Gain valuable experience and training in a variety of IT support areas, enhancing your skill set and career prospects.
• Dynamic Work Environment: Engage in a variety of tasks and challenges, keeping your workday interesting and fulfilling.

If you are passionate about IT support and eager to grow your career, we encourage you to apply!

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

 Medical, dental & vision 

 Critical Illness, Accident, and Hospital 

 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

 Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

 Short and long-term disability 

 Health Spending Account (HSA) 

 Transportation benefits 

 Employee Assistance Program 

 Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.