Service Director - Scott's Automotive Inc

• Forecast goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of Service Advisors and Technicians.
• Monitors and controls the performance of the departments using appropriate reports and tracking systems.
• Monitors technicians’ daily productivity and provides a path for their success.
• Training of staff to ensure highest CSI and retention.
• Be the leader and role model for staff while providing paths for individual growth and success.
• Communicate expectations to staff including adherence to company policies and procedures.
• Coordinate with the business office to ensure that records and analyses are maintained accurately.
• Excellent communication, interpersonal and organizational skills.

• Knowledge and Understanding of the Automotive Industry is a Must.
• Strong leadership skills.
• Strong communication skills.
• Strong customer service skill set.
• Self-motivated and Highly Reliable.
• Positive Attitude.
• Detail Oriented.
• Ability to work as a Team.
• Valid Driver’s License with clean MVR.

• Five Day Work week-Monday through Friday.
• Paid Time Off.
• Matching 401K, Medical, Dental, Vision.
• Company-sponsored educational opportunities.
• Comfortable work environment.
• Discounted Services and Parts Purchases.
• Sponsored and In-House Training Events.

Scott's Automotive is a GROWING family-owned and managed company that was founded in 1993 by Scott Milan. We are a full-service maintenance and repair shop servicing all makes and models. Scott's is working hard to improve the industry standard by offering transparent and trustworthy service, an attentive and client-focused experience, and industry leading Lifetime Warranties because we only hire the best of the best at Scott's Automotive. Below is a message from our founder and CEO, Scott Milan.It is safe to say I have always had a passion for automotive service. I wasn’t born with a silver spoon, in fact, more accurately I was born with a stainless wrench. As long as I can remember I have always loved cars. Growing up, while other 8-year-olds spent nights and weekends watching movies and playing video games, I would go to work on cars with my dad at his shop. I had a knack for seeking out broken parts off cars and fixing those parts. I suppose that I have always enjoyed taking cars and making them better. My dad could see that my interest was more than just a passing stage and as I got older, so he would let me fix his customer’s cars as they would come into his shop. This passion grew as I was deciding what I wanted to do in during high school. Thanks to the example of my father, plus the gift of a humble shop space to use when I first began, I opened my first shop. I wasn’t your typical high school student since I was running a small business working nights and weekends. Soon I was able to buy a shop of my own and started Scott’s Auto Inc. in 1993, launching with only $200 in the bank.My beginning has taught me that this really is a nation of opportunity. In time I have grown to appreciate how our business has evolved from working out of a temporary space as a in the early 1990’s to running a full service automotive business. From the very beginning, I have understood that although Scott’s is a car-business, in the end it really is a people-business. Scott’s has grown to become a very special and unique business, which wouldn’t be what it is if it weren’t for our wonderful customers, employees and family. Thank you for helping me make Scott’s Auto what it is today! - Scott Milan