Service Dispatch Coordinator - Egan Company

Are you a detail-oriented and organized individual with a passion for providing exceptional customer service? Egan Company is seeking candidates for a Service Dispatch Coordinator position located in Champlin, MN! The position is responsible for taking phone calls and emails from customers, setting appointments, and coordinating the daily assignments for Service Field Technicians. Your ability to multitask, prioritize, and build strong relationships will play a key role within our Service team!

Responsibilities

The basic responsibilities of the Service Coordinator include but are not limited to the following:

• Answer phones and make outbound calls with enthusiasm; promote Egan’s services and book/confirm appointments.

• Ability to work with urgency in a fast-paced ever-changing environment, attention to detail, and a vigilant eye on how to grow the business.

• Will work closely with Account Managers, Inside Sales and Labor Managers on day-to-day bases.

• Manage service calls for a team of technicians to ensure that work is completed in a timely manner.

• Make outbound phone calls and send emails to schedule Preventive Maintenance.

• Maintain relationships with subcontractors and internal business groups.

• Route calls to the appropriate business groups.

• Maintain team's individual schedules using current scheduling software.

• Use Google sheets to track and record the progress of service calls for the team.

• Back up other team members when they are out of the office.

• Verify customer information within our ERP system for accuracy.

• Enter customer information and opportunities into Egan’s CRM software.

• Review call summary reports and distribute based on follow up needed

• Manage service calls and maintenance for a team of technicians.

• Ability to take the On-Call Phone on a rotating schedule.

• Assist in the completion of special projects and other duties as requested.

• Maintain professionalism, positive working relations, and open communications with Egan employees and customers.

• This position may require a start time between 7:00 am and 8:00 am and occasional after-hours support.

• Other duties as assigned.

Requirements

• High school diploma or equivalent required.

Qualifications

• Desire to learn and continually improve.

• Some construction industry experience is preferred, but not required, such as low voltage, electrical, HVAC or plumbing.

• Excellent interpersonal communication skills. Ability to communicate with all levels of employees and customers.

• Strong organizational skills.

• Ability to work independently with minimal supervision.

• Proficient typing and computer skills.

• Team player mindset - willing to assist others as needed.

Working Conditions

• Performance of duties will be in the office 100% of the time.

• Able to stand or sit for extended periods of time.

OUR SUCCESS IS SHAPED BY THE STRENGTH OF OUR TEAM

At Egan, our shared passion and pride are redefining the industry standard of customer care. We work together to promote teamwork, embrace innovation, act with integrity, pursue growth, and stay safe. We are committed to providing the growth opportunities in which our employees and customers are looking.

From general contractors and architects to building owners and facility engineers, Egan Company collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At nearly 1,000 employees occupying our offices and work sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, we’re proud to be recognized as one of America's Safest Companies for recurring years.

Egan Company is one of the largest, multi-trade, specialty construction contractors and system integrators in the Midwest. We provide in-house expertise in planning, design, engineering, construction, and maintenance by representing over 15 skilled trade unions serving virtually every infrastructure discipline in the industry. Core services include: mechanical, electrical, engineering & design, curtain wall/glazing/panel systems (InterClad), millwrights, fabrication, building systems, controls & system integration, and service.

APPLICATION INSTRUCTIONS AND EMPLOYMENT PRACTICES

Egan Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, and status with regard to public assistance, protected veteran status, familial status, or other characteristic protected by law.

We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email recruiting@eganco.com.

Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment substance abuse test. We also participate in E-Verify.

Egan Company reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. Any resume submitted to any employee of Egan Company without a prior signed search agreement will be considered unsolicited and the property of Egan Company.

No agency emails, calls, or solicitations will be accepted without a valid agreement.