Service Dispatch Customer Support at TEKsystems

Description:

Monday-Friday 7:30am-4:30pm -Acts as the liaison between Service Technicians and Customers -Checks email database to forward over requests for service to the appropriate office -Build out daily schedules for the technicians to optimize their time -provide updates on backlogged requests for service -Will handle calls from customers of Securitas looking to schedule upcoming service appointments Handle inbound/outbound calls from Service Technicians in the field that pertain to: -Setting up their next appointment -Updates around ETA or if they are running late -Scheduling lunch breaks in between visits -Dispatching or re-routing to a new site -Confirming addresses/points of contact/times for upcoming visits

Skills:

Customer service, Customer support, Technical support, Service

Top Skills Details:

Customer service,Customer support

Additional Skills & Qualifications:

High School Diploma required. Some college Preferred. 1-3 years’ work experience Type 35 + words a minute

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.