Service Dispatcher - ADV - US Tech Solutions, Inc.
Ashburn, VA 20147-5899
About the Job
Description:
A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.
The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
Responsibilities:
· Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
· Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
· Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
· Proactively distribute work orders for jobs daily
· Adhere to scheduling guidelines and work order priority to manage schedule
· Assist with the management and recording of non-productive technician time
· Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
· Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
· Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
Education / Certifications
· High School Diploma / GED required
· Bachelor's degree in related field preferred
Experience/Qualifications
· 0 - 5 years relevant HVAC service industry experience preferred
· Strong experience in Microsoft Office Suite, Salesforce, and SAP
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.
The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
Responsibilities:
· Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
· Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
· Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
· Proactively distribute work orders for jobs daily
· Adhere to scheduling guidelines and work order priority to manage schedule
· Assist with the management and recording of non-productive technician time
· Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
· Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
· Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
Education / Certifications
· High School Diploma / GED required
· Bachelor's degree in related field preferred
Experience/Qualifications
· 0 - 5 years relevant HVAC service industry experience preferred
· Strong experience in Microsoft Office Suite, Salesforce, and SAP
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Source : US Tech Solutions, Inc.
