Service Dispatcher - Horne Heating & Air Conditioning

** PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE**

Horne Heating and Air Conditioning has been servicing Charlotte and its surrounding areas since 1983! We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year.

Mission Statement

Our goal as a family-owned and operated company is to provide a conscientious and motivated staff who consistently deliver quality, value, and comfort with 100% satisfaction. Your Comfort is Our Business.

Currently, we have an immediate opening for an HVAC Dispatcher who will be managing our technicians' schedules to conduct service calls in the most efficient manner possible to maximize time and profitability. Respond to inbound calls from clients, understand their needs, and correctly and effectively schedule work orders. Review technician paperwork for accuracy and communicate effectively with managers, techs, and customers. Provide exceptional customer service to both internal and external customers. Take initiative, think quickly, adapt to and implement changes to the schedule, and communicate those changes to all parties affected while maintaining an upbeat and professional attitude.

What We Offer:

• Medical, dental, vision, and life insurance
• 2 weeks accrued paid time off
• Paid holidays and your birthday
• 401k with 3% full match and partial match on 4-5%
• Year-round work schedule
• Professional development, including reimbursement for certifications
• Annual end-of-year party
• Quarterly team-building events

Work Hours: Work a rotating schedule with shifts from 8am-5pm. Some weekends are required but you'll also get occasional 4 day weekends to balance it out.

Pay Range: $20 - $23 per hour, depending on experience with opportunities for bonuses based on departmental profitability

Why Work with Us?

• Strong Team Culture - We thrive in a supportive environment where your growth and well-being are our top priorities. Enjoy a workplace that values collaboration and mutual respect, ensuring you feel right at home.
• Top-Notch Leadership - We are dedicated to offering leaders who prioritize employee development. They are knowledgeable, team-focused, and conduct regular check-ins.
• Additional Earning Potential - We offer competitive pay and nearly every position has the opportunity for additional spiffs/commissions. We provide stability with a year-round work schedule.
• Company Events and Trips - We value our team and celebrate our successes with quarterly team building events, annual end of year party, and previous trips include Vegas, Dominican Republic, Bahamas, and Mexico!

Core Values We Live and Operate By

Honesty

Opportunity

Recognition

Neighborly

Empowerment

Required Qualifications:

• Excellent verbal, written, and communication skills in English
• 2+ years of scheduling or dispatching experience
• Computer proficiency in Word, Excel, Outlook
• Experience in reviewing documents for accuracy
• Ability to manage a multiple-line phone system
• Geographical knowledge of service area or map reading skills
• Ability to communicate effectively both verbally and in writing
• Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment

Preferred Qualifications:

• Dispatching experience for HVAC, electrical, plumbing or similar industry
• Service Titan experience
• Excellent verbal, written, and communication skills in English and Spanish

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