Service Dispatcher at Milton CAT
Clifton Park, NY
About the Job
Overview
Milton CAT is seeking an experienced Service Dispatcher
Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving
A tremendous emphasis is placed on follow through and a positive attitude
Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work
Your ability to work effectively under pressure is a must
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence
Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $60,000-75,000/yr
salary depending on experience.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement – available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Schedule, route and assign work to shop service technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill and ability required
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations
Ability to work with minimal supervision.
Excellent organizational skills
Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive
Your supervisor may request and assign you similar duties
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered
You must apply online
Background checks and drug testing are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace
We encourage applications from individuals with disabilities, minorities, veterans, and women
Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status
We base all employment decisions to further this principle of equal employment opportunity
VEVRAA Federal Contractor
EEO/AA employer.
Milton CAT is seeking an experienced Service Dispatcher
Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving
A tremendous emphasis is placed on follow through and a positive attitude
Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work
Your ability to work effectively under pressure is a must
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence
Whether you’re looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $60,000-75,000/yr
salary depending on experience.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement – available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Schedule, route and assign work to shop service technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill and ability required
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations
Ability to work with minimal supervision.
Excellent organizational skills
Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive
Your supervisor may request and assign you similar duties
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered
You must apply online
Background checks and drug testing are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace
We encourage applications from individuals with disabilities, minorities, veterans, and women
Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status
We base all employment decisions to further this principle of equal employment opportunity
VEVRAA Federal Contractor
EEO/AA employer.