Service Dispatcher - Recruit4HVAC

Service Dispatcher

Position Summary: Managing technicians daily schedules, setting appointments, and offering services and products. Provide support for clients and customers to ensure that the customers are satisfied with products, services, and features. This is a fast-paced position requiring strong communication verbal and written skills with solid computer skills, and the ability to self-manage while meeting performance expectations.

Pay: up to $28 per hour depending on experience

Benefits: Medical, Dental, Vision, Paid Time Off, Holiday Pay, and Retirement plan with company match.

Hours: Monday - Friday 8:00am - 5:00pm, some overtime may be required

Required Qualifications:

1. Excellent customer service skills
2. Operate a multi-line phone system
3. Geographical knowledge of service area or map reading skills
4. Ability to multi-task
5. Highly organized and able to work independently
6. 3+ years of experience working in dispatching or customer service role
7. Exceptional written and verbal communication
8. Knowledge with dispatch software - Service Titan preferred
9. Knowledge of HVAC Industry
10. Proficient in Microsoft Suite - Word, Excel, Outlook
11. Problem-solving ability

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