Service Dispatcher - Ocean State Air Solutions, Inc.

Company: Ocean State Air Solutions

Job Type: Full-time | Monday-Friday, 7:30 am - 5:00 pm
Pay: $20.00 - $25.00 an hr, depending on experience
Location: Portsmouth, RI

Do you thrive in a fast-paced environment and enjoy solving problems while helping people? If so, join our growing team at Ocean State Air Solutions! We're seeking a motivated, high-energy HVAC Service Dispatcher who can skillfully manage the delicate balance between customer service, technician support, and dispatching logistics.

What You'll Do:

• Be the primary point of contact for our customers, delivering excellent service and resolving their HVAC service needs efficiently.
• Communicate with customers to determine their service requirements and relay information to technicians using GPS tracking and dispatching software.
• Maintain accurate and detailed customer repair records in our system to ensure a thorough service history.
• Prepare and maintain the optimal daily route for technicians, ensuring maximum efficiency and prioritizing emergency services.
• Support service technicians by managing their schedules, coordinating on-call rotations, and facilitating smooth transitions between jobs.
• Handle a multi-line phone system and perform general administrative tasks, including filing, sorting, and assisting in customer service roles.
• Assist in preparing estimates and invoices, proofreading for accuracy, and entering work orders.

What We Offer:

• Comprehensive Benefits: 100% medical reimbursement for employees, Simple IRA with 2% match, long-term disability, life insurance, vacation time, and sick time.
• Professional Growth: Access to industry-focused training to keep your skills sharp and up to date.
• Monthly Phone Stipend: We provide a monthly stipend to help cover your phone expenses.
• A collaborative, fast-paced work environment with room for growth and career development.

What You Bring to the Table:

• 2+ years of experience in customer service or dispatching, preferably in HVAC, plumbing, or electrical.
• Basic knowledge of HVAC, plumbing, or electrical concepts.
• Excellent communication skills with a professional and courteous phone manner.
• Strong multitasking abilities and proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with GPS tracking and dispatching software.
• Exceptional organizational skills with acute attention to detail.
• Ability to manage high-stress situations with ease and make quick judgment calls.
• High school diploma or GED required; additional education is a plus.

Why Ocean State Air Solutions?

At Ocean State Air Solutions, we prioritize the growth and well-being of our team. We believe in creating a work environment where people are excited to come to work every day. We recognize the importance of taking breaks to recharge, which is why our company closes for lunch daily, and we provide employees access to a full kitchen to utilize. We also value team bonding and fun, hosting company gatherings at least twice per year and celebrating monthly employee birthdays. If you're passionate about customer service, love keeping things organized, and enjoy solving challenges on the fly, we'd love to have you on board!

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