Service Dispatcher - In Charge Electric
WILDWOOD, FL 34785
About the Job
Description
The Customer Service Dispatcher is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.
Key Responsibilities
- Process work requests from both home builders and home owners scheduling websites, emails, and phone calls
- Update work ticket statuses promptly
- Provide accurate documentation to accounting for billable work
- Efficiently route non-schedule related inquiries to the appropriate person or department
- Update project records in our scheduling software when project documents or purchase orders are submitted
- Coordinate with the Branch Office Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day
- Add appointments to Google Calendar and upload into NetSuite
Job Requirements
- 2+ years experience in a Service Dispatch role
- Bilingual a major plus
- Excellent, friendly and effective communication skills
- Positive attitude with an excitement for helping keep the branch teams organized and prepared
- Basic administrative knowledge
- Organized with high attention to detail
- Punctual
- Ability to manage priorities and workflow in a high-volume company environment
- Must be able to type 40 WPM
- Must be willing to undergo a pre-employment criminal, driving and drug screen
Benefits
- Health, Vision and Dental plans
- Free Tele-Doc Coverage
- Life, Critical Care, ST Disability and Hospital Indemnity Insurance available.
- Paid holidays and vacation that increases with tenure
- Company holiday party and regular branch celebrations
- 401k plan with Employer match
- We promote from within
Source : In Charge Electric
